The New Digital Landscape Digital Smarts – A Post Covid Necessity for Leaders

Jeffery Tan, Group General Counsel, Jardine Cycle & Carriage Limited, Singapore

The Covid-19 crisis has seen the emergence of a digital divergence. Online businesses are on the quick ascendance, while bricks and mortar businesses are moving in the opposite direction, on a fast decline. 2020’s global pandemic (which continues unabated into 2021) has turbocharged pre-existing trends away from bricks and mortar retail towards e-commerce and online platforms. Footwear giant Nike does not anticipate any reversion by consumers to the pre-pandemic ways of consumption and is betting that footfall at its physical stores will never fully recover, prompting it to focus energies and resources on online sales instead. This pivot to the online space is already evident in China: From January to April 2021, China’s online retail sales reached 3,763.8 billion yuan, a year-on-year growth of 27.6% and an average growth of 13.9% in two years.

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IT General September 2021 Vol.14, No. 56, Summer 2021

Jeffery Tan


Jeffery is the Group General Counsel; Chief Sustainability Officer, Director, Group Corporate Affairs; and Group Company Secretary of Jardine Cycle & Carriage Ltd. He is responsible for legal, compliance, company secretarial, communications and public affairs at the Group level. Before joining Jardine Cycle & Carriage, he was the Group General Counsel, Chief Compliance Officer and Board Secretary for UTAC Holdings Ltd. Prior to that, he has over 20 years of private practice and in-house legal experience with international law firms and multinational companies such as Allen & Gledhill, DLA Piper, Siemens and Motorola. He also served in a business capacity as President of Motorola Singapore for five years. Jeffery has an LLB (HONS) from the National University of Singapore. He is a senior Advocate & Solicitor of the Supreme Court of the Republic of Singapore and a Solicitor of England & Wales. He has completed the Senior Executive Management Program, at Northwestern University – Kellogg School of Management and the Driving Strategic Innovation Program at MIT Sloan School of Management. Jeffery serves on the board of the Singapore International Chamber of Commerce.

IT General September 2021 Vol.14, No. 56, Summer 2021