“All Sold Out” – Employment Practices: The Virtual Tour

Susan Friedman, Area Vice President & Group Coverage Counsel, Arthur J. Gallagher & Co., USA

As we continue to zoom in and out of each other’s lives, the curtain rises on the global stage with an inconsistent tempo for in-house counsel managing employment issues. We “shine a light” on the havoc wreaked on the employment landscape by COVID-19 causing “heartache all over the world.” Global employers grapple with furloughs, reductions in force, leave laws, teleworking, return to workplace protocols, vaccinations and a medley of challenges never before contemplated. Although countries on all continents have anti-discrimination laws in place, systemic racism, sexism, ageism, and discrimination based on disability seep into corporate employment decisions.

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Employment Insurance September 2021 Vol.14, No. 56, Summer 2021

Susan Friedman


Susan F. Friedman is an insurance coverage attorney serving as Area Vice President for the Northeast Management Liability Practice of Arthur J. Gallagher. Throughout her career she has handled thousands of employment practices claims in addition to claims involving all other management liability insurance products (including cyber liability). She has been a Contributing Writer to the International In-House Counsel Journal (and served on the Editorial Board of the Insurance Section), The New York Law Journal, National Law Journal, Law360, and related publications. She has been quoted in Forbes, Law360, Business Insurance, among others. She has held claims counsel/advocacy, underwriting counsel and litigation positions. Susan is a graduate of Cornell University and New York Law School. She is admitted to practice law in New York.

Employment Insurance September 2021 Vol.14, No. 56, Summer 2021