Qui Custodiat Custodiens?
Charles Cowan, Managing Partner, Analytic Focus, USA
Almost every business engages in quality control as part of its day-to-day operations. This can be a boon to your business, or it can be a horrible problem when litigation is filed against your company. Your business may have quality control operations, but are they used for real change? Is quality control just a means of ticking a box to say everything is perfect?
In litigation, particularly cases involving harm to a person, massive losses to an investor, violations of Federal or local regulations, or any other claim that relates to your business practices, quality control can be a defence that you took all reasonable precautions, or it can be a tool for opposing counsel to demonstrate anything from laxity to out-and-out fraud. This article covers some of the ways quality control becomes a quality argument for plaintiffs alleging something nefarious in your business operations.
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