Vol.13, No. 50, Winter 2020
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Teleperformance Romania is the subsidiary of Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, a group present in 80 countries.
Teleperformance operates globally more than 170,000 computerized workstations, with 300K+ employees across more than 340 contact centres and serving more than 170 markets. It manages programs in 265 different languages and dialects on behalf of major international companies operating in a wide variety of industries. In 2018, Teleperformance Group reported a consolidated revenue of € 4.44 bn.
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
In Romania, Teleperformance established its operations in 2004 and has grown into the leader of the local market. Teleperformance Romania currently operates 900+ workstations with 1400+ employees, providing its services to major international players, including banks, insurance companies, travel and gaming and telecommunication companies, as well to some of the main players of the Romanian market.
Teleperformance Romania's success is based on the company values, marketing know-how, quality of services, technology investment and HR systems.
Specialized services include Omnichannel, Rightshore, Contact Center on Demand, Analytics Solutions, HomeBase, VIP Solutions, Sales, Digital Solutions, Face-to-Face, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, B2B, and Customer Experience.
Teleperformance Romania Awards & Recognition:
Best Large Call Center of the Year in 2011, 2012, 2013, 2014, 2015 and 2016
Best Large Call Center Manager in 2012, 2013, 2014, 2015 and 2016
Best Contact Center Team Manager in 2017
Best Contact Center Agent in 2017.
Vol.13, No. 50, Winter 2020