Retaining Internal Clients' Trust: Balancing Compliance and Legal Services
Brandon Irsigler, Director , Strata
Obtaining and retaining internal client satisfaction, and gaining the trust and respect of the business is the most consistently cited goal of in-house lawyers.
In-house legal teams, however, now often provide an additional services to their employer - ensuring compliance by those same internal clients with a host of laws in an increasingly regulated global environment.
Examples of these regulations include antitrust laws, bribery and corruption laws, state specific sanctions aimed at countries, companies and individuals, the extra-territorial reporting obligations in terms of breaches of a number of local laws, for example environmental standards, listing obligations, the protection of data and personal information – as well as any number of industry specific regulations.
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